PRIVACY POLICY
WEBSITE CHANGE POLICY
Higher Education Servicing Corporation (HESC) may change information on its website(s) from time to time. All change requests must be submitted to HESC management for prior approval. Upon approval, changes will be made in a test region and presented to HESC management for final approval before being moved to production. Only authorized individuals will have access to edit/delete HESC’s website(s). If it is discovered that any unauthorized change has been made to any website, HESC will update the website at its earliest convenience following the steps outlined above.
IF YOU HAVE TROUBLE VIEWING CONTENT
If you have difficulty accessing information on this website, please email us at service@hescloans.com with the following information:
The URL (web address) of the material you tried to access.
The problem you experienced.
Your contact information, including name and phone number.
We’ll get back to you as soon as we can and attempt to provide the information you’re seeking.
LINKING POLICY
Our website contains various links to external websites containing information created and maintained by other public or private organizations. We provide these links solely for your information and convenience. If you select a link to an external website, you will be leaving www.HESCloans.com and are subject to the privacy and security policies of the external website.
We will not link to any website that exhibits hate, bias, or discrimination. Furthermore, we reserve the right to deny or remove any link that contains misleading information or unsubstantiated claims or is determined to be in conflict with HESC’s mission or policies.
WEBSITE AND SOCIAL MEDIA COMMUNITY STANDARDS
HESC is committed to supporting students in their goal of attaining a higher education. As such, we welcome interactions and feedback that help further this goal, and encourage individuals to like, share and leave comments on our website or any of our social media sites.
To provide the best possible experience on our website and social media sites, we expect individuals to follow our community guidelines listed below.
Please avoid:
Personal attacks against any person.
The use of vulgar, offensive, racist, profane, threatening, or derogatory language.
Posting spam and scammer posts and/or comments.
Posting off-topic comments.
Posting promotional content.
Posting explicit, rude or aggressive content.
In the event someone violates these guidelines, we will take action to protect other members of the group. This may include a warning to the individual, the individual being banned in the event of extreme or repeat behavior and/or the information being removed from our website and/or social media sites.
If you experience or witness any behavior that doesn’t follow our community guidelines, please contact us directly at service@hescloans.com. All reports are kept confidential.
We will notify law enforcement when we believe there is a genuine risk of physical harm or a direct threat to an individual of the public.